MT Account Manager

Own the client relationship after the sale—and help great work become long-term business.

Full-time, exempt role based in Hilliard, Ohio, with client and project-site visits as needed.

Is this you?

You build trust, communicate clearly, follow through, and stay calm when a client or project needs attention. You enjoy connecting people and details across Sales, Design, Build, and Operations, and you want your work to create satisfied clients, profitable projects, and repeat business.

The work

You will become the primary client contact after the sale. You’ll lead proactive updates, property walks, consultations, issue resolution, and internal alignment so projects stay on track and clients know what to expect. You’ll also help manage renewals, identify meaningful enhancements, support proposals, and keep account information and next actions current.

Required Qualifications

• 3+ years of experience in account management, customer success, property management, landscaping, construction, or a related industry
• Strong customer service and relationship-building skills
• Experience managing multiple priorities and deadlines
• Excellent verbal and written communication
• Strong conflict resolution skills
• Experience creating estimates or proposals preferred
• Financial understanding of budgets and profitability
• Proficiency in Microsoft Office
• Valid driver’s license

Preferred Qualifications

• Experience in commercial or residential landscape maintenance
• Experience with LMN, Aspire, Buildertrend, or CRM software
• Bilingual (English/Spanish)
• Bachelor’s degree in Business, Horticulture, Landscape Management, or a related field, or equivalent experience

Ideal Candidate

A relationship-driven professional who thrives on serving clients, building trust, and creating exceptional customer experiences. This individual communicates proactively, solves problems quickly, collaborates effectively with operations teams, and continuously looks for ways to strengthen client relationships while growing the business. They are organized, accountable, financially aware, and naturally embody Hidden Creek’s Core Values.

What success looks like

• Clients feel heard, informed, and confident in Hidden Creek.
• Projects move on schedule, within scope, and within budget, with risks surfaced early.
• Renewals, enhancements, repeat business, and financial performance improve against approved internal targets.

Where it goes

As Hidden Creek grows, strong performance can lead to broader account ownership, more complex client portfolios, expanded revenue responsibility, or future sales and revenue leadership opportunities. Specific promotion paths depend on business needs and leadership approval.

Hidden Creek expects people to follow the system, fix the process, move with purpose, protect the brand, earn the margin, and keep improving how we serve clients and one another.

We’re not your average landscaping company. At Hidden Creek, we believe in mentorship, tech-enabled operations, and people-first leadership. Guided by the LeanScaper method and connected with top industry peers, our team is shaping the future of how great work gets done. We invest in growth, reward initiative, and develop leaders at every level.

This isn’t for you if…

• You avoid difficult client conversations or delay escalation.
• You resist feedback or are unwilling to listen.
• You focus on selling without protecting delivery quality, margin, or trust.
• You prefer working alone instead of coordinating across teams.
• You hide problems rather than bringing facts and next steps forward.

Recruiting Process

The process includes an HR phone screen, an in-person Hiring Manager interview, a DISC Assessment, a leadership second interview, and required pre-offer reference checks.

Why Hidden Creek

We live by four values:

Dare to Be Different | Driven to Grow | Lead with Intent | Make Someone Smile

What we provide

• Medical, Dental, and Vision Insurance
• Life Insurance provided by Hidden Creek
• 401(k) with 4% Company Match
• Paid Time Off
• 12 Paid Holidays (Including Christmas Eve through New Year’s Day)
• Competitive Base Salary + Bonus Opportunity
• Employee Referral Bonus Program
• Core Value Rewards Program
• Team-building events and a collaborative, high-performance culture

Hidden Creek Landscaping, Inc. is proud to be an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other legally protected status.

We are committed to complying with all applicable provisions of the Americans with Disabilities Act (ADA). If you require reasonable accommodation during the application or interview process, please let us know.

Employment with Hidden Creek Landscaping, Inc. is at-will. This means that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice.